Oftentimes people believe you should be an expert to being part of the real estate industry, but today I bring you an amazing story that will change that mindset. A young girl walked into an office selling digital yellow page advertising and was recruited on the spot. Let’s welcome, Tyler Ratay, a successful producing branch manager for FBC Mortgage, LLC. She has degrees in Public Relations and Business and put her education and work ethic together which opened doors. President’s Club Award winner that has success in mentoring new loan officers and building a great support team.

Let’s jump into her journey as a top-producing loan officer!

[00:01 - 09:06] Opening Segment

  • Tyler shares a little bit of her background and story
    • Growing up in Florida
    • Studying Public Relations and Business
    • Working for AOL pages
    • Getting involved in the mortgage industry
    • How she was recruited by FBC Mortgage, LLC
    • Starting to be a loan coordinator

[09:07 - 30:31]  Tyler Ratay: A Top Producing Loan Officer

 

  • Tyler shares how she adapted to the industry at 24

 

    • Shadow everyone on the team
    • Understand the roles work to help each other
    • Have clear each part of the mortgage process
  • Why it is important to hire people and delegate
    • It helps you to build a strong team and ease yourself
  • Aspects that are key to the mortgage industry
    • Communicate and follow-up with clients
    • Have the right people in your business

[30:32 - 48:38] Work with People That You Like

  • What caught Tyler’s attention when she hired the first 2 loan assistants
    • How organized, detailed-oriented and fearless they were
  • The role of social media in building a worthwhile team and business
  • Tyler’s insights about releasing your ego and trusting your team 
    • Empower your team and stop thinking you are the one who needs to answer the phone
  • Tyler’s three keys to success
    • Be curious about what other people do
    • Create relationships internally with your team
    • Let go sometimes

[48:39 - 50:12] Closing Segment

  • Who you know or what you know.

 

  • Who you know

 

Connect with Tyler through LinkedIn, Instagram, and Facebook. Go and check out FBC Mortgage,  a team of experienced mortgage professionals across the nation committed to delivering exceptional customer service and providing a personalized approach to fit our client’s needs!

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Tweetable Quotes:

“What we always try to do is take the unknown part out of purchasing a home.” - Tyler Ratay

“At the end, I’m the one who works for them [the team]. I want to provide them what they need to grow and succeed” - Tyler Ratay

“Don’t be afraid of your co-workers.” - Tyler Ratay