⚑ On this episode, David speaks with 911 Emergency Dispatcher Craig Tinneny and 31 year veteran Senior Operator Catharine D'Vileskis about how dispatchers are often left out of conversations involving First Responders.
We discuss:
➤ What are some of the sensory challenges of being a dispatcher?
➤ How do you remain calm when the caller is overwhelmed and can’t communicate clearly?
➤ After the call, what do you do to re-stabilize your own emotional equilibrium?
➤ What actions or practices helped you to cope and recover from burnout?
➤ In your department, how is peer support used and how has peer support helped?
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