A pivotal scene in the Netflix drama, "Maid" serves as the launching pad for this conversation about terms of endearment and why we are wise to recognize the power of our words. Both hosts share treasured nicknames given to them by a beloved figure in their past, Lynn's Grandma June and Nancy's Aunt Vera.

Lynn shares about a recent practice of being intentional to match eye contact and other body language with spoken words to help ensure an encouraging message is being received. She suggests that when someone has a positive customer service experience, in addition to saying "thank you," why not also add a more personal touch, such as "you are really good at your job." This practical tip is yet one way we can plant affirming words in our communities!